Pilotcenter.net News reports that the US Department of Transportation (DOT) is taking steps to better protect passengers who are left stranded by airline cancellations or significant flight changes. In a recent Advance Notice of Proposed Rulemaking (ANPRM) released on December 5, 2024, the DOT is considering new regulations that would require airlines to provide compensation, rebooking, and assistance for passengers affected by disruptions caused by the airline.

US Transportation Secretary, Pete Buttigieg, emphasized the importance of advancing passenger protections in the wake of the pandemic and record-breaking air travel numbers. He stated, “This action we’re announcing is another step forward into a better era for commercial air travel – where the flying public is better protected, and passengers aren’t expected to bear the cost of disruptions caused by airlines.”

Under the proposed regulations, airlines may be required to pay cash compensation to passengers for delays ranging from three to nine hours, offer free rebooking for canceled flights or missed connections, and provide assistance with meals, lodging, and transportation for stranded passengers. The DOT is also considering the possibility of airlines automatically providing these services or compensations if they are not offered immediately.

The current system allows US airlines to make customer service decisions at their discretion, leaving passengers unsure about their rights and potential reimbursements. Oftentimes, passengers are left to navigate flight disruptions on their own, leading to stress, financial burdens, and uncertainty. Data from US airlines has shown that a significant portion of three-hour or longer delays are due to airline-related issues.

The DOT's aim with these proposed regulations is to enhance passenger experience, ensure fairness in airline policies, and provide clarity and support for travelers facing flight disruptions. These potential changes could mark a positive shift towards a more seamless and customer-oriented air travel experience for all passengers.